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OM80E (<200)
The Officium 80E (OM80E) is a highly integrated hybrid IP-PBX with up to 200 analog and/or IP extensions. Due to its high-performance and XML/HTTP based API. It is a cost-effective solution for mid-size contact centers with up to 60 agents as well. Powered by innovative VoIP technology from New Rock, the OM80E provides seamless connectivity to not only PSTN and analog terminals, but also IP-based SIP trunks and SIP voice stations.

Always Connected with Your Customers

With features such as remote extension, call forking to your mobile phone, and call-back, the OM80E assures you that wherever you are--whether in your office, traveling abroad, or working at home--you will never miss any important business calls.

Never Miss a Call

The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the correct person through configurable voice menus for business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).

Always in Touch

The OM80E has all the features needed to fully support the remote worker, business travel, and communications with branches, all through the Internet. International or long-distance calls are turned into local toll-free calls. With advanced-routing capabilities, the OM80E can route calls intelligently according to call type. Combined with New Rock’s WeWei® softphone app and NeeHauTM Softconsole, you can communicate with your customers effectively, regardless of where you or they are.

Remote Management and NAT Traversal

The OM80E includes an embedded New Rock Cloud client that allows the OM80E located behind an enterprise NAT or firewall to be accessed from the Internet for maintenance and troubleshooting or by voice devices from remote branch sites, remote IP extensions, or far-end value-adding applications. Real-time monitoring, alarm notification, remote packet captures and software upgrades can be performed with the New Rock or third-party Element Management Systems (EMS) with TR-069 or SNMP.


For more information, contact us at global@newrocktech.com or leave an online message.

Features
-  Dual-redundant Ethernet ports
-  Dual AC/DC power supplies (optional)
-  Multi-site deployment with up to 300 sites
-  Call recordings on the internal storage or external server
-  Add-on call recording management system
-  Add-on middle-ware for hospitality applications
-  XML/HTTP-based RESTful API interworking with and supporting third-party       applications
-  Multi-level auto-attendant
-  Support TR-069, SNMP
-  Interoperability with popular SIP servers, such as Cisco Unified CallManager (CUCM), Broadsoft, Microsoft Skype for Business (Lync), Huawei IMS, and Asterisk/Elastix
-  Class I lightning protection
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Specifications

Related Solutions
  • Given the efficient distribution on an IP network, the New Rock finance IP audio solution can store recording files to the server, providing a convenient recording search tool and multilevel management. This solution addresses employee self-assessment, department managers’ oversight of the performance of their subordinates, as well as the supervisory requirements.
  • Government authorities at various levels, including administrations for industry and commerce, Inland Revenue services, police forces, district attorney’s offices, and courts, require massive internal communication activities. Driven by a growing number of employees amid expanding operations, the existing telephone network will no longer satisfy the operating requirements, such as upgrade of copper cables to fiber optics, mobile offices, phone capacity expansions, and telephone network connected to branch offices.
  • To enhance operation and maintenance efficiency, as well as lower maintenance costs, New Rock provides a reliable and secure cloud service to deliver connectivity anywhere at any time.
  • The majority of IoT devices use the internet protocols (IP) to provide functional features and information, laying a solid foundation for integrating VoIP with the IoT technology. Therefore, the value of VoIP services will increase in proportion to the IoT development. For example, the synergy between IoT and VoIP applications will advance the innovation of smart homes, the Internet of Vehicles (IoV), smart hotels, and more.
  • This is largely driven by the fact that major carriers in many countries in the region, like China, Indonesia, Malaysia, and Singapore have started to roll out SIP/IMS trunking services to enterprises of all sizes.
  • To meet the needs of fishing boats, cargo ships, and oil tankers with respect to significantly reducing telephone charges, New Rock has planned and implemented IP audio network based on satellite broadband together with satellite network broadband service providers and telecommunications carriers.
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     3F of Building 4, No. 188

     Pingfu Road, Xuhui District,

     Shanghai 200231, China


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